Frequently Asked Questions
You can track your shipment by entering your tracking number on our "Track & Trace" page. Once your cargo is dispatched, you will receive an email or SMS notification with your unique tracking ID and a direct link to monitor its progress.
Delivery times vary by service: Air Freight typically takes 3-5 business days, while Ocean Freight can take between 20-45 days depending on the destination port and customs clearance procedures.
Yes, Weston Xpress offers standard liability coverage for all shipments. For high-value goods, we strongly recommend our Premium Cargo Insurance, which provides full-value protection against theft, damage, or loss during sea, air, or land transport.
Absolutely. Our global logistics team manages all necessary customs documentation, duties, and taxes calculation to ensure your goods pass through international borders without unnecessary delays.
We do not ship illegal substances, hazardous explosives, or certain perishable items without prior specialized cooling arrangements. Please consult our "Restricted Items" list or contact support before booking a shipment for chemicals or batteries.
We accept all major credit cards, bank wire transfers (ACH/Swift), and secure online payment gateways. For corporate clients with high-volume shipping, we offer monthly billing and credit line options.
Yes, we offer specialized crating and palletizing services. Our team uses industrial-grade materials to ensure that fragile machinery, electronics, or medical equipment are secured for long-distance travel.